Step 1: Checking the Withdrawal Period • Ensure that you are within the 14-day withdrawal period to exercise your right of withdrawal. The period begins on the day you received the goods.
Step 2: Contacting Us • Contact our customer service by email at email@example.com or by phone at +49 (3301) 839 26 11. • Inform us that you wish to exercise your right of withdrawal. Please provide your order number to ensure proper identification. • You will receive a free return label with instructions via email from us.
Step 3: Preparing the Return • Safely pack the items you wish to return in the original packaging. If the original packaging is no longer available, use a suitable alternative that ensures safe transport. • Include a written statement explaining your withdrawal. Mention your order number for easier identification.
Step 4: Addressing the Return • Address the package to: Sei-Design Heimtextilien Sachsenhausener Straße 6D, 16515 Oranienburg
Step 5: Shipping and Tracking • Keep an eye on the shipment progress and retain the shipping proof.
Step 6: Processing the Return • Once we receive your return, we will review and process it. • Refunds or exchanges will be processed in accordance with our return policy and withdrawal rights.
We hope this process is helpful for your return. If you have any further questions, do not hesitate to contact our customer service. We are committed to handling your concerns as quickly and smoothly as possible.